BUILD TOMORROW.
FOR A MORE
SECURE TOMORROW.
Google IT Support
Google / Google-ITSBuild the skills for your next mission.
This foundational certification course, developed by Google, provides a comprehensive introduction to the essential concepts and practices of IT support.
Course objectives
Build practical skills across the key domains covered in Google IT Support (Google-ITS).
Technical Support FundamentalsExplain the role and responsibilities of an IT support specialist.
- Explain the role and responsibilities of an IT support specialist.
- Identify common IT support tools and their applications.
- Describe the importance of customer service in IT support.
- Outline effective communication strategies for IT support.
- Explain the concept of troubleshooting and problem-solving methodologies.
- Identify ethical considerations and professional conduct in IT.
The Bits and Bytes of Computer NetworkingDescribe the function of common networking hardware components.
- Describe the function of common networking hardware components.
- Explain the OSI and TCP/IP models and their layers.
- Differentiate between various network types (LAN, WAN, WLAN).
- Identify common network protocols and their uses (e.g., HTTP, DNS, DHCP).
- Explain the concept of IP addressing and subnetting.
- Describe basic network troubleshooting techniques.
- Understand the principles of wireless networking and security.
Operating Systems and YouDescribe the fundamental functions of an operating system.
- Describe the fundamental functions of an operating system.
- Differentiate between various operating systems (Windows, Linux, macOS).
- Perform basic file and directory management operations.
- Manage user accounts and permissions in different operating systems.
- Install and uninstall software applications.
- Utilize command-line interfaces for basic system administration.
- Explain the process of system updates and patching.
System Administration and IT Infrastructure ServicesDescribe the role of system administrators and their responsibilities.
- Describe the role of system administrators and their responsibilities.
- Explain the concept of cloud computing and its service models (IaaS, PaaS, SaaS).
- Identify common IT infrastructure services (e.g., DNS, DHCP, Active Directory).
- Understand the importance of data backup and recovery strategies.
- Describe virtualization concepts and technologies.
- Explain basic monitoring and logging practices in IT.
IT Security: Defense Against the Digital Dark ArtsIdentify common cybersecurity threats and vulnerabilities.
- Identify common cybersecurity threats and vulnerabilities.
- Explain the importance of strong passwords and multi-factor authentication.
- Describe basic network security measures (e.g., firewalls, VPNs).
- Understand the concept of malware and anti-malware solutions.
- Explain the principles of data encryption and data privacy.
- Identify best practices for secure browsing and email usage.
Find your DoD 8140 pathway
Explore how this training may align to DoD 8140 work roles and proficiency levels.
About this course
This foundational certification course, developed by Google, provides a comprehensive introduction to the essential concepts and practices of IT support. Learners will acquire critical skills in troubleshooting, customer service, networking, operating systems, system administration, and security, forming a robust base for a career in information technology. The curriculum is designed to equip individuals with the practical knowledge and problem-solving abilities necessary to excel in entry-level IT roles and effectively support diverse technology environments.
Training alone does not establish DoD 8140 qualification. Confirm position-specific requirements with your organization.